Terms and Conditions of Use and Access to FANCL Websites

(the "Terms and Conditions")

Welcome to www.fancl-sg.com or iFANCL (the “FANCL Websites”).

By accessing or using the FANCL Websites, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the following Terms and Conditions (the “Terms and Conditions”). If you do not agree to be bound by these terms and conditions, you should not download the Application and/or please terminate this Agreement immediately by removing the Application from your mobile device.

1.      Membership Registration

If you have registered to be a FANCL Member through the use of the FANCL Websites, please kindly note the following:

(i) You warrant that the personal information which you have provided upon registration is complete and accurate in all respects;

(ii) You must create and enter a password upon registration; such password will be used to verify your FANCL Membership and to enable you to gain access to the Members Website;

(iii) Your password may be changed at any time after registration;

(iv) You are responsible for maintaining the confidentiality of your password and you must not under any circumstances disclose your password to any third parties;

(v) You authorize us to assume and deem any use of, access or logon to the FANCL Websites using your Membership number and password to have been so used, accessed or logged on by yourself or by persons authorized by you.

2.   On iFANCL/FANCL Members’ exclusive promotional offers, please note the following:

(i) All exclusive promotional offers will only be applicable during the specified promotional period.

(ii)  iFANCL/FANCL Members’ exclusive promotional offers are for the exclusive use of selected Members, and can only be used once, and are not transferable.

(iii) iFANCL/FANCL promotional offer coupons or cash coupons with valid serial numbers must be presented when using iFANCL/FANCL Members’ exclusive promotional offers.

(iv) Method of calculation of discount for specific product coupons: We will first deduct the coupon value from the price as specified on that promotional offer coupon, and then calculate the Member’s discount based on the discounted amount, thus allowing Members to enjoy double benefits.

(v) Product promotion coupons cannot be redeemed for cash, and cannot be used in conjunction with other cash coupons.

(vii) The maximum deductible amount is the face value in Singapore Dollars. If the cash coupon has a face value of SG$10, then when used in stores and outlets in Singapore, it will have a value of SG$10.

(viii) In case of any disputes, our decision shall be final.

4.  Promotional activities

We may provide promotional activities on the FANCL Websites. By participating in promotions, participants have to agree to be bound by these Terms and Conditions as well as all promotional specific terms and conditions.

5.  Terms and Conditions for iFANCL Gift Store

The gift redemption in iFANCL Gift Store will be subject to the terms and conditions set out below: 

A.      Redemption of Gift s is only applicable to iFANCL APP member (“ Member”), FANCL reserves the right to amend the membership criteria  from time to time without prior notice.

B.      Gift Points shown in “My Account” can be used for gift redemption in iFANCL Gift Store. Redeemable Gift Points balance are based on the records on our POS system.

C.      Any application for redemption of Gift ("Redemption Application") received after the relevant Member's Account has been closed (voluntarily / involuntarily) shall not be valid and all Points on such Account will become void with effect from the date of such closure.

D.      Members should login to iFANCL SG before viewing and placing his / her Redemption Application in iFANCL Gift Store

E.      FANCL reserves the right to change the list of Products and merchants available for redemption from time to time without notice under the iFANCL Gift Store. All Products are subject to availability and will be allocated on a first-come-first-served basis. Products may be subject to the applicable terms and conditions of the respective merchants. The respective merchants reserve the right to supply alternative products or services of similar quality or price to Members. For details, please refer to the individual Product or relevant offer and promotion.

F.      Unless otherwise indicated, FANCL will not accept contractual, torts or any other kind of liability in respect of any Products supplied by third party merchants. All representations and warranties relating to quality, design, specifications or otherwise set out in the online redemption platform or any other channel as may be made available by FANCL in respect of such offers are made by the respective merchants. Accordingly, FANCL will not be responsible or liable for any death, injury, damage or loss suffered by any Member or any third party or to any of their property which is caused directly or indirectly by any of the Product provided to Members. Products are not returnable unless the Product suffers from any manufacturing defect or is damaged upon delivery/collection. 

G.      Once the Redemption Application has been processed by FANCL SG, it is irrevocable and may not be cancelled or altered. No free trial period will be provided in respect of any Products.

H.      Redemption Applications will be processed and fulfilled in the sequence in which they are received and accepted by FANCL SG.

I.      No notification letter will be issued for rejected Redemption Applications.  It is the Member’s responsibility  to check the Redemption Application status online after submission.

J.      FANCL SG and respective Products' merchants have made every effort to ensure all information in the iFANCL Gift Store is accurate, however FANCL SG accepts no responsibility for any error or omission contained therein. FANCL SG reserves the right to make the final decision if there is any inaccuracy or omission.

K.      To collect the Redemption items in person at shops, Members must present proof of his/her relevant valid iFANCL membership.

L.      Fraud and abuse relating to the Redemption Application may result in the forfeiture of accumulated Gift Points as well as the cancellation of the Member account(s).

6.      Intellectual Property

All information and content contained on the FANCL Websites (collectively, the “Content”) are subject to and protected by copyright and any other intellectual property rights (“Intellectual Property”). We are the owner of all copyright. Neither the Content, nor any other portion of the Website in whole or in part may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

7.      Your obligations and responsibilities

In the access or use of the FANCL Websites, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the FANCL Websites. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the FANCL Websites or any Content or services that may appear on the FANCL Websites and may not impair in any way the integrity or operation of the Website. Without limiting the generality of any other provisions of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to us.

8.   Third party links

We are not responsible or in any way liable for the content of any off-FANCL Website pages or any other sites linked to or from the FANCL Websites. Links appearing on the FANCL Websites are for convenience only and are not an endorsement by us of the referenced content, product, service, or supplier. Your linking to or from any off-FANCL Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, nor do we warrant the offerings of, off-Website pages or any other sites linked to or from the FANCL Websites, nor do we assume any responsibility or liability for the actions, content, products, or services of such webpages and websites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-FANCL Website pages and other sites that you visit.

9.   Personal information (privacy) policy statement

We will ensure that its staff will comply with strict standards, and ensure that the personal data you have submitted to us will be kept safely and in strict confidence.

We will continue to use the personal data (include Name, phone number and e-mail address) collected for the purposes as stipulated at the time of collection, including the provision of product information and after sales service updates, information and promotional materials, as well as new services of our company and our affiliates.

10.     We will take all practicable steps to keep your personal data confidential but we may transfer such data to the following parties:

(a)   Any agent, contractor or third party service provider who provides administrative, telecommunications, computer and other services to FANCL with respect to the operation of its business; and

(b)   Any person to whom FANCL is under an obligation to make disclosure under the requirements of any law binding on FANCL or for the purposes of any guidelines or codes of practice issued by regulatory or other authorities with which FANCL is expected to comply.

11.   Disclaimer of warranties

We make no representations or warranties of any kind whatsoever, express or implied, in connection with these Terms and Conditions or the FANCL Websites. We shall take reasonable and practicable steps to ensure that adequate security measures are in place, and to monitor all relevant risks during system operation.

You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (i) interruption of business; (ii) access delays or access interruptions to the FANCL Websites; (iii) data non-delivery, misdelivery, corruption, destruction or other modification; (iv) loss or damages of any sort resulting from use or access to the FANCL Websites and or any other websites through links from the FANCL Websites; (v) computer viruses, system failures or malfunctions which may occur in connection with your use of the FANCL Websites, including during hyperlink to or from third party sites; (vi) any inaccuracies, omissions or misleading, false or deceptive statement in the content; or (vii) events beyond our reasonable control.

12.  Applicable laws and jurisdiction

All use of and access to the FANCL Websites, and these Terms and Conditions shall be governed by and construed in accordance with the local laws. All controversies and disputes arising out of or relating to the FANCL Websites and these Terms and Conditions shall be resolved through arbitration in the country/ jurisdiction whose law governs these Terms and Conditions.

www.fancl-sg.com and iFANCL shall be governed by the laws of the Republic of Singapore.

www.fancl.com.sg shall be governed by the laws of the Republic of Singapore.

13. General provisions

You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the Website, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right to modify the FANCL Websites’ Content and Terms and Conditions. Any modifications will be effective immediately. Your continued use of the FANCL Websites following such modifications will be conclusively deemed acceptance of any changes to these Terms and Conditions. We may, with or without prior notice, terminate any rights granted under these Terms and Conditions. You shall comply immediately with any termination or other notice.

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between you and our company. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

Each term and provision is independent and severable from other terms and provisions in these Terms and Conditions. In the event that any term or provision of these Terms and Conditions shall be adjudicated or adjudged unenforceable or invalid by any arbitral tribunal or court, such unenforceability or invalidity shall not render the other terms and provisions in these Terms and Conditions unenforceable or invalid.

14.   Severability

This Agreement is severable in that if any provision hereof is determined to be illegal or unenforceable, the offending provision shall be stricken without affecting the remaining provisions of this Agreement.

15.  Translation (prevail clause)

In the event there is a conflict between this English version of the Terms and Conditions and a translated version, the English version shall prevail.

16.  You have the right to request access to or correction of your personal data held by us.

If you want to make such request or have any questions or complaints about our Privacy Policy, please e-mail your enquiry to dataprivacyoffice@fancl-hk.com, Attention: Privacy Officer.